Carr-Gomm Scotland Website
Person-Centred Support, Supported Living and Community Care Services

Scottish Charity SC033491

EDINBURGH -ACCOMMODATION LINKED SERVICES

ETTRICK SERVICES- What kinds of service you can expect : This service is for people who have severe and enduring mental health problems to help them stay in their own home. This service is specifically for people leaving the Royal Edinburgh Hospital. The support can be flexible and at times that you need it because support staff are based on site 24 hours a day. Individual because we aim to support people in their own homes to lead their lives whatever their reasons for needing support.

We can help you with: staying safe and well, taking medication, managing your money, making and keeping appointments, looking after your house, shopping and cooking, making friends and trying out new interests, personal care and any other part of your life that you need support with.

Housing Issues: Once a tenancy within the project becomes available your Care Manager/Social Worker will explain further to you. If you are not working, the cost of your rent will be paid by Housing Benefit.

Frequently Asked Questions:

How do I get the service? The only way to receive this service is through the Social Work Department, as the City of Edinburgh Council has a contract with Carr-Gomm Scotland. If you are in the Royal Edinburgh Hospital, you can contact the Community Rehabilitation Team; or you can ask someone to do that on your behalf.
Your Care Manager will then prepare (with you) an assessment of your support needs. This will be used to help identify the areas of your life you may wish to discuss with us and what you need support for.

Do I have to pay for the service? Your Care Manager will complete a financial assessment. This will identify whether you will make a financial contribution to the Social Work Department for the services that they purchase on your behalf. This will be in line with the Councils pricing framework. Please do not let this put you off as many people receive our service free of charge.

How do you know we will provide a good service? We choose our workers carefully and our managers check they are doing their job well. We will ask you and your Social worker what you think about the service. The Care Commission will tell us if we are getting it right and you can see what they have written about us. If you are unhappy with our service you can make a complaint. We have a leaflet that tells you how to do this.

What if I no longer want Support?  If you decide that you no longer want support, you should discuss the reasons for your decision with your Support Worker, Care Manager, Health Care Professionals and Family.

What If I would like to have another organisation support me? If, for whatever reason you no longer want support from Carr-Gomm Scotland and would like another organisation, you should discuss this with your Support Worker and Care Manager. Your Support Worker can assist you in identifying another support provider.

What can you expect from us?   We will always be honest with you. We will treat you with respect. We will listen to what you want. We will support you in the way we say we will.

What we expect from you? We expect that you treat our workers with respect. We would like you to tell us if we making mistakes. We would like you to be honest with us.

HOW TO CONTACT US.

Carr-Gomm Scotland
6 Polwarth Crescent,
Edinburgh
EH11 1HW

Tel: 0131 228 6623
Fax: 0131 478 6628

Email: polwarth@carr-gommscotland.org.uk

Please contact the Service Managers or Operations Manager.

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