Carr-Gomm Scotland Website
Person-Centred Support, Supported Living and Community Care Services

Scottish Charity SC033491

EAST LOTHIAN - CAMERON SERVICE AND EAST LOTHIAN SUPPORT SERVICE

CAMERON SERVICE- What kinds of service you can expect : Carr-Gomm Scotland are committed to supporting people whatever their reason for needing support. Our approach aims to help you feel safe, confident and in control and for you to have people you trust who will put your needs first. Once you are receiving a service from us you will be introduced to your key-worker who will work with you on a regular basis to answer any questions you have and help you develop your Support Agreement.

We can provide support with : Personal Development, learning new things and pursuing interests. Emotional and /or Social Support, coping with ill-health or building relations. Personal Care, all aspects of keeping yourself well and healthy. Practical Tasks, such as cooking, cleaning, shopping, budgeting. Health, support with the following treatment programmes, contacting health staff and having someone who is aware of your health care issues.

Everyone we support has their own Support Agreement. This document describes in detail the role we will have and the areas of support we will provide. You will have the opportunity to participate in developing your own Support Agreement. Your Support Agreement can be reviewed as and when your needs change.

EAST LOTHIAN SUPPORT SERVICE - What kinds of service you can expect : We support people who need support for whatever reason or whatever their age.  Visiting Support involves a support worker visiting you in your own home and provide you with the support you require.  A support worker can help you to get involved in your local community, support you with weekly shopping, cooking and budgeting, assist you with personal care, be there for you if you are feeling  vulnerable.  A support worker will also support you in fulfilling some of your aspirations in life, enabling YOU to make your own decisions.   This can be for 24 hours a day, daily visits or for 1 hour a week, depending on a Social Work assessment

Many of the policies we have include: Confidentiality, Risk Assessment,  Accidents, Incidents, Health & Safety, Medication, Protection from Abuse,  Advocacy, Management of Service Users’ Finances

You can expect your rights of  choice, control, openness, honesty, respect to be fully met in your support service. Furthermore if you are supported by our service , we would like you to: Be at home when a support worker is visiting, to be open and honest and to take an active role in creating your own Support Agreement.

Housing Issues : Carr-Gomm Scotland is not a housing association therefore we do not have our own housing to offer people.   We do, however, work in partnership with a number of landlords who can help us find an appropriate tenancy for you.  As people move on no longer require our support there may be opportunities to move into a vacant tenancy in one of our existing services.  Your social worker can also help you to find a tenancy.

Frequently Asked Questions:

How do I get the service? You can speak to your Social Worker or a family member, friend or advocate. You can approach us at the project. You can ask your GP or district nurse.

Do I have to pay for the service? Your Social Worker will be able to tell you about this. You may have to pay some money towards the cost of your support.

How do you know we will provide a good service? We choose our workers very carefully and regular checks are done to ensure they are doing their job well. We will ask you and your Social Worker for your views on how good a service we are providing. The Care Commission will inform us if we are getting right and you will be able to read any report that they do. If you are unhappy with our service you are entitled to make a complaint. There is another leaflet which explains how to do this.

Who can help me think about this or speak on my behalf? You may wish to invite important people in your life to assist you and your key-worker in developing your Support Agreement, the role that they have in your life can be included in this document. We aim to work in a person-centred way, which helps you to identify your hopes for the future and plan to make them happen.   This means that we will work with people important to you, will have the opportunity to be involved in shaping the service you receive.

What if I have a suggestion or want to make a complaint? Carr-Gomm Scotland have a Suggestions and Complaints Policy and the Leaflet giving information on this is contained in the information pack.

What if I no longer want support or would like another organisation to support me? You should discuss the reasons for your decision with your support worker, social worker, health care professional or family.  If, for whatever reason you no longer want support from Carr-Gomm Scotland we can help you in identifying another support provider.  

What will you do if my worker cannot come at the agreed time? We will contact you and offer you an alternative worker who you know or arrange an alternative time to suit you. We have an on-call service which ensures that all essential visits always take place

HOW TO CONTACT US.